1. Information We Collect

We collect information to provide you with effective support and maintain a safe therapeutic environment. The types of data we collect include:

• Contact Information: Your name, email address, phone number, and emergency contact details.
• Clinical & Intake Data: Information you provide during intake forms, consultations, or sessions (e.g., medical history, psychological history, reasons for seeking support).
• Payment Information: Billing details used to process payments through our secure third-party payment processors.
• Technical Data: Information collected automatically when you use our website, such as IP address, browser type, and cookies.

2. How We Use Your Information

Your information is used strictly to deliver our services securely and effectively. We use your data to:

• Schedule, manage, and facilitate consultations, therapy sessions, or training programs.
• Communicate important updates regarding your appointments or account.
• Process payments and maintain billing records.
• Improve our website performance and user experience.

We never sell, rent, or trade your personal information to third parties.

3. Confidentiality & Disclosure

As a mental health practice, confidentiality is the cornerstone of our work. Everything shared in your sessions remains strictly confidential between you and your practitioner, except in the following mandatory reporting scenarios:

• There is a clear and immediate risk of severe harm to yourself or someone else.
• There is suspected abuse or neglect of a child, elder, or vulnerable adult.
• We are required by a formal legal subpoena or court order.

4. Data Storage & Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal and clinical data against unauthorized access, alteration, or disclosure. Clinical notes are stored separately from general user data on secure, compliant platforms.

5. Your Rights

Depending on your jurisdiction, you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct or update inaccurate information.
• Request the deletion of your data (subject to legal and clinical record-keeping requirements).
• Opt-out of non-essential communications.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact our team at:

Email: hello@thesafespaceglobal.com